May 4th, 2020
To our valued guests and communities,
In Mansion Merida and Hacienda Xtepén, health and safety of our guests, employees and community remain our top priority. Therefore, we are observing the World Health Organization guidelines to ensure that all precautions are taken to manage this current situation along with the government guidelines.
In effort to ensure the safety of our guests and employees, during your stay, we have implemented stringent safety and hygiene protocols in Mansión Mérida and Hacienda Xtepén on top of our usual quality standards.
All public areas and back-of-house areas are sanitized on a time scheduled, paying attention to high-flow and high-contact points.
All rooms are deep cleaned and disinfected with virus-specific protocols; F&B outlets provide with hand sanitizer.
Please be aware that we must ask to all guests to provide a more detailed background on travel history due to this actual situation.
All associates undergo daily temperature checks and receive ongoing training on COVID-19 awareness and overall health, safety and knowledge.
Please contact us in case that you should postpone your trip to a later date without having to select a future day immediately. We would like to reassure you about any travel plans you may have with us, because we are committed to full flexibility with booking terms and conditions.
For any assistance, please email our Customer Service at reservationsmansionmerida.com or contact us at +52 999 924 4642; WhatsApp +52 1 999 324 1930
We are in this together and with resilience we will get this through.
Thank you for your trust and we look forward to welcoming you soon, with open hearts.
Mansión Mérida and Hacienda Xtepén